ORDERS

Is there a limit to the quantity that I can order?

No, there’s no limit. Shop your heart out!

How can I track my order?

You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner's website and track the journey of your order in real time!

How do I know what size to order?

To help you find the perfect fit every product display page on our website has a ‘Size Chart’ section for your ready reference.

Do you offer made-to-order service?

Fatiz Bridal, Occasion wear and Menswear are all made-to-order. Please enter your details in the Made-to-Order form and our stylist will get in touch with you soon.

What do I do if my order is received in a damaged condition?

If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.

What happens if the wrong product was delivered to me?

In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 24 hours of delivery.

They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.

Shipping policy

What are the shipping charges?

We offer FREE SHIPPING for all orders in India.

For international orders, we charge a flat shipping rate of $30.

Are there any duties and taxes applicable?

All of Fatiz orders are shipped internationally from our warehouse in Mumbai, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees Fatiz takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.

When will my order be delivered?

The estimated delivery time will differ with each order. Hence delivery time will be mentioned under each delivery product.

Can I collect my online order from Fatiz store?

Yes,you can collect your online order at any of Fatiz retail stores. Please ensure to contact our Customer Care Team and inform them about your preferred store for delivery within 24 hrs of placing the order. You can view complete list of stores here

Can I book an order for delivery to more than one address?

No. You will need to place separate orders for different shipping addresses.

What if I am not available when the order is delivered?

As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.

Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver order at the given shipping address, failing which the order will be sent back to our warehouse facility in Mumbai. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.

RETURNS & EXCHANGES

What is your Return policy?

We want you to love what you purchase, but if something isn’t right do let us know. In the unlikely event that something you ordered from fatiz.com is damaged or defective, or if product delivered is different from what you had expected in size or style, you may return the product as we offer free returns. Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging and price tags. We accept returns of the product within 15 days from the date on which your order was delivered. Please contact us on care@fatiz.com to assist you on the same. Merchandise bought on discount is considered as final sale, and hence is not eligible for refund or exchange.

Please note we do not accept returns for international orders unless received in damaged condition. Also, we do not accept returns for made-to-order items.

Furthermore, all returns are subject to quality check at our end. Once the return is confirmed, you will be offered an exchange or refund as per the eligibility of your order. In the case of a refund, the amount will be credited to your account within 7 business days.

Am I eligible for a refund?

A refund is offered only on merchandise sold at maximum retail price, without any discount. Merchandise bought on discount is considered as final sale, and hence is not eligible for refund or exchange.

Can I return and exchange my order?

Yes, you can avail exchange only on orders which are received in damaged condition.

Registration

Is there a reward program?

No, we currently do not offer any rewards or loyalty program.

Is it mandatory to register to shop at www.fatiz.com?

You don’t have to register to shop at www.fatiz.com, you can visit as a guest and make a purchase from our website.

Do I have to disclose my e-mail id and phone number for registration?

Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.

Customer Care

How do I get in touch with your Customer Care Team?

Our Customer Care Team is always happy to help. Call or WhatsApp us on +91 9567416727 from 9:30 am – 9:30 pm IST (Monday to Saturday) except all national holidays.

When will the Customer Care Team respond to my query?

Our Customer Care Team, will get in touch with you within 24 hours to help resolve your query.

PAYMENT & SECURITY

What are the online payment options available on your website?

We accept all Credit/Debit cards and Internet banking service of all major banks. We also accept wallet payments. For special cases, we allow bank deposit (NEFT/ cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.

Do you provide Cash on Delivery (COD) service?

Yes, we provide Cash on Delivery services at select locations. Please enter your PIN code during checkout page to confirm your area eligibility.

My transaction failed, I received a payment gateway error message. Please help.

Sorry for the inconvenience caused; this could be due to a technical glitch, please try again later. In case the problem persists, please contact our Customer Care Team and they will help you complete your order. If amount was deducted before the order was completed, please contact your bank for transaction reversal.

How do I report any suspicious activity during payment?

Please abort the transaction and inform our Customer Care Team immediately. You may also want to contact your bank and reassure safety of your account.

What happens if my credit/debit card has been compromised while making a payment online?

We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank immediately.